(Marion, IN, USA)
I also dealt with the incorrect template & mounting hardware issue on the Black and Decker SDC740B SpaceMaker 12-Cup Coffeemaker.
The Perfect Pour glass carafe, does not perfectly pour! I had a water spill from the reservoir and now the digital clock is not displaying the correct time. I think the clock is still functioning internally, just the display appears to be damaged.
I have been instructed to return the plug-in and 3" of the cord, and $7.50 for S & H for a replacement coffeemaker to be sent to me.
I am not sure I want a replacement, since this model seems to have issues with the water reservoir. Has anyone tried sealing the reservoir?
Seems like a waste to not fix the clock display & reservoir issue & cut the cord to render the unit completely useless. Then also, there's the carafe issue, so I it seems the unit would need a lot of repair to function as intended. Black & Decker Customer Service informed me the company has closed all repair facilities.