Summary First, the company has great customer service. If you break a part, and since it is made of glass this is probably going to happen eventually, they will send a replacement part promptly. Secondly, this is a beautiful addition to your kitchen. Plus, it could become a conversation piece due to its unique design. Thirdly, this makes excellent tasting coffee with its slow brewing method that makes for smooth tasting coffee with an intense flavor and under 2/3rds the acid of hot brewed coffee. Fourth, the unit is shipped well packed and is almost guaranteed to arrive safely. Everything needed including an instruction sheet is included to get you started brewing your first batch of cold brewed fantastic tasting coffee.
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