Keurig Milk Frother Broken

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Keurig Milk Frother Broken

by Tom
(Pennsylvania)

Question:
The small white plastic piece near the heating element broke last week. How can I order a replacement part for this?

Answer:
Not sure exactly what part you need. But go here: Keurig Parts Center to find the part you need. If you cannot find it check out the customer service for Keurig here: Keurig Customer Service Dept.

You could also opt to call: 866-901-BREW (2739)

Here is the mailing address:
Keurig, Inc.
At Home Customer Service
55 Walkers Brook Drive
Reading, MA-01867

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Keurig Milk Frother Broken

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Mar 14, 2012
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Reply to Dennis re broken frother
by: Gracie

Dennis,
I'd be happy to share my experience. I initially wrote an email on their website explaining my issue. I received a boilerplate email that suggested I call Customer Service, so here is that info. Customer Service Department at 1-866-901-BREW (2739). Representatives are available 7 days a week from 7 a.m. – 12:00 Midnight EST to assist you. Please have the date code of the frother available when you call. The date code is located on the bottom of the frother on a silver label. It is six digits and will either start with 08, 09 or 10. However, my product code ended with these numbers and began with 100. It's on the right side of either the pitcher or the electric plug-in unit. They told me that the actual department that handles frothers was closed for the day and they would call be back within 24 hours. That didn't happen, and since I had a question last year and it took them a week to call back, I suggest you call early in the day to avoid this hassle. They asked the purchase location and date. I couldn't give that to them as it was a gift but I could specify that it was for my birthday less than a year ago. I asked them if they had looked at the Net as there were lots of complaints re this part breaking. Anyway, they are sending out the entire new top because the plastic part that holds the coil is permanently affixed to the spindle. They told me to hold on to the coil as it is a separate part and because mine was not broken there was no need to send. If both your white part and the coil are broken you will need to specify that. Good luck! Maybe they will get the hint and sell replacement parts. It seem very expensive to constantly replace the entire lid unit.

I have to tell you that I had an issue last year with Keurig

Mar 14, 2012
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milk frother broken
by: Dennis

i have a milk frother for one year now but now i broke the little white wire ring that makes the froth wher can i get another one

Mar 09, 2012
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Keurig Frother Broken
by: Gracie

Mine broke, also. The recommended link posted to the original comment does not have frother parts. Has anyone else found replacement parts for the frother?

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Keurig Milk Frother Broken

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Keurig Milk Frother Broken